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Day: June 27, 2021

The power of teamwork in service environments

Are you a service provider and outsource some of your work or have your own internal team? If yes, keep reading.  Teamwork is a powerful tool in service environments. Teamwork, training and empowerment all work together to improve multiple aspects of the working environment. Some perks of teamwork include:  Opens up communication  Individuals will be …

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The importance of understanding customers’ psychological needs and values

When the customer is searching for a service and is in the decision-making process, expectations are formed and shaped. However, these expectations can change over time. It’s important for you to understand what your customers’ psychological needs and values are so you can increase customer satisfaction and loyalty with your service experiences.  Your customer needs …

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