Are you a service provider and outsource some of your work or have your own internal team? If yes, keep reading.
Teamwork is a powerful tool in service environments. Teamwork, training and empowerment all work together to improve multiple aspects of the working environment. Some perks of teamwork include:
- Opens up communication
- Individuals will be more inclined to share their knowledge
- Individuals will take on more responsibility
- Less supervision will be required
- Individuals will set higher performance targets for themselves
To increase teamwork try:
- Reinforcing and developing a strong service culture
- Keep your team up to date with new policies and any new service features
- Effectively listen to others
- Encourage others
- Provide coaching
- Ask tough questions
Your team also needs to feel empowered which will increase their motivation. You can do this by providing them with information and authority to make some decisions on their own.